Every Emerald Orchard item is made especially for you once your order is placed. Because of this, we do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery with:
Your order number
A brief description of the issue
Clear photos showing the problem
Once we receive your information, we’ll work with our printing partner to arrange a replacement or refund if the issue is confirmed.
Please note:
Slight variations in color may occur due to differences in screen settings and the printing process.
Minor trimming differences or small placement variations are a normal part of production and are not considered defects.
Orders begin production shortly after they are placed and cannot be canceled or changed once production has started.
We are not responsible for delays caused by shipping carriers, weather, or other circumstances beyond our control.
If you have any questions before ordering, please don’t hesitate to reach out to me at jackie@emerald-orchard.com. I want you to feel confident in your purchase and I am always happy to help.
